Reference

How aqe999 Handles Your Personal Information

When you open an account with aqe999 and connect your bKash, Nagad or Rocket wallet, you share personal data with us — and this policy explains exactly what we collect, why we collect it, and how we keep it secure.

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aqe999 How aqe999 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures at each stage of your data's lifecycle — from the moment you register to the point your account is closed. Payment details tied to bKash, Nagad and Rocket transactions are encrypted in transit and stored under access controls that limit who inside aqe999 can view them. Cookies on our site track session state and navigation preferences; you can manage cookie behaviour through your browser settings at any time.

Encryption in Transit

All data moving between your device and our servers — including wallet reference numbers from bKash, Nagad and Rocket transactions — travels over encrypted connections to block interception.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block cookies in your browser without losing your account access.

Data Retention

Account and transaction records are kept for as long as your account is active and for a further period required by applicable financial rules. When the retention window closes, data is deleted or anonymised.

Access Controls

Only authorised staff with a verified need — such as resolving a payment dispute involving a Nagad or Rocket transfer — can access your personal records. All access is logged internally.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove your personal data, our support team handles privacy requests directly. Send your request through any of the channels below, and include your registered account email or phone number so we can verify your identity before making changes. We aim to respond to all data-related requests within a reasonable timeframe.

Team online

Live Chat

Start a chat session from the aqe999 site. Mention 'privacy request' at the start so the agent routes your query to the right team without delay.

Email Support

Send your privacy request to our support email. Include your registered phone number and a brief description of the data you want to access, correct or delete.

Account Settings

Some data corrections — display name, contact number — can be updated directly in your account settings without contacting support. Log in and check the profile section first.

Common Questions About Your Privacy on aqe999

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email, phone number and a password of your choosing. Your phone number is used for OTP verification and account recovery, so it must be accurate.

No. We never store your mobile wallet PIN. We only record the transaction reference and amount after your payment clears, to update your account balance and maintain your payment history.

Yes. Send a data-access request through live chat or email, along with your registered phone number. We will verify your identity and provide a summary of the personal data we hold on your account.

Contact support via live chat or email and request account closure. We will begin the deletion process after verifying your identity. Some transaction records may be retained as required by applicable financial obligations.

We do not sell your data. We share it only with payment processors like the rails behind bKash, Nagad and Rocket, and with fraud-detection services — strictly to operate your account and process payments.

Cookies keep your session active and remember lobby preferences. You can block or clear them through your browser settings. Blocking essential session cookies may affect your ability to stay logged in.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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